Customer Support
GE Money Credit Card
 
 
Security Information
How can I protect myself from fraud and identity theft?
Am I on a secure site even if the padlock on my browser is not locked?
What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my Account information?
What should I do if I am using a "public" computer?
How can I tell when my connection is secure?
 
Technical Help
Browser Requirements
Are there any scheduled times when online customer service is unavailable?
 
Registration and Login Questions
How do I sign-up for online credit services?
What information will I need to register for online account access?
Why do I need to enter personal information on the Registration Screen?
Is the information that I enter secure?
 
Updating Personal Information
How do I update my mail address and/or phone number?
How do I inform you of a legal name change?
 
Contact Us
Customer Service/Account Information
 

Security Information  (back to top)
 
How can I protect myself from fraud and identity theft? (back to top)

Occasionally, criminals send emails that look like they're from a bank or other financial institution. These "phishing" emails can look almost identical to a real email from your financial institution, however, these fraudulent emails attempt to trick you into revealing your credit card or bank account numbers. Taking these steps can protect you from fraud and identity theft.

1. When signing into an e-service site, look for the Personalized Image you chose to be displayed at login. If you do not recognize your Personalized Image, DO NOT enter your password.
2. Never respond to an email or text message with your account or social security number, and do not download attachments or files.
3. Upgrade to the latest Internet browsers and use anti-virus and anti-spyware software.
4. Know your account status. Don't be fooled by false claims that it is in jeopardy.
5. Emails from Synchrony Bank regarding your Synchrony Bank account will always display the last four digits of your account number and will never ask for confidential information.

Am I on a secure site even if the padlock on my browser is not locked? (back to top)

Yes. Information about your account and other sensitive information are being encrypted on this website. An encrypted item is scrambled so that no one other than yourself and Synchrony Bank can read the message or the information you entered. The reason the padlock icon provided on your browser may not appear locked (symbolizing an encrypted session) is because this website uses multiple frames to display information on your computer. The graphical header and navigation bar across the top of your screen is one frame. The selections that appear on the left are another frame. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the navigation bar across the top of your screen, are not encrypted. However, any screen that displays or requests information about your account, user name, password, application or other sensitive information is encrypted.

What is SSL? (back to top)

SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and Synchrony Bank's systems. This encryption technology is designed to ensure that account information travels securely over the Internet and remains confidential.

What is a "secure session" and how does it help keep my information safe?  (back to top)

During a secure SSL (Secured Socket Layer) session, data traveling between your computer and Synchrony Bank's systems is secured using encryption technology. This SSL technology secretly encodes information about you to create a private conversation that only your computer and Synchrony Bank's systems can understand.

What should I do when I have finished viewing my account information? (back to top)

When you have finished using a secure area of this website, make sure you log out and then close/exit the Internet browser software (e.g., Internet Explorer, Safari). This will decrease the possibility of anyone viewing confidential account information.

What should I do if I am using a "public" computer?  (back to top)

If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the Internet browser software (e.g., Internet Explorer, Safari) before leaving. This will decrease the possibility of anyone viewing confidential account information.

How can I tell when my connection is secure? (back to top)

To confirm that information about you is encrypted perform the following three steps:
1.

Place your cursor on an area of screen where confidential information is being displayed.

2.
a.

With an Internet Explorer browser, right-click, select 'Properties.'

b.

For Safari users, Ctrl-click, select 'New Window with this Frame' OR select 'View' | 'Page Info' from the browser menu bar.

3.

Check the web address that you have accessed. If you are in a secure area, the address will appear as https://www. The "s" at the end of "https" means that you have accessed a secure server.

Tech Help (back to top)

Browser Requirements (back to top)

To login to this website, you need a browser which is SSL-compliant and has a "secure mode". When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.

Are there any scheduled times when online customer service is unavailable?(back to top)

Our web server may periodically be down Sunday and Monday between 12:00 am and 5:00 am for maintenance purposes. Other than these time periods the online customer service should be available.

Registration and Login Questions (back to top)

How do I sign-up for online credit services? (back to top)

You may sign up for online credit services by clicking Registration. You will be required to complete the on-line registration form before being granted access.

What information will I need to register for online account access?  (back to top)

You will need the following information in order to register:

Your credit card
Mother's Maiden Name
Last 4 digits of Social Security Number
Email Address
Date of Birth

Why do I need to enter personal information on the Registration Screen? (back to top)

We require you to provide us personal information to login to ensure that your account is protected from unauthorized access.

Is the information that I enter secure? (back to top)

Yes, we use SSL encryption, an industry standard, to help protect account information about you from unauthorized access. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.

Updating Personal Information (back to top)

How do I update my mail address and/or phone number?   (back to top)

In order to update your address and/or phone number, you can write your new address and/or phone number in the space provided on you billing statement and mail it to us. You may also call our Customer Service department at the number on the back of your card or on your statement.
Our mailing address is:

Synchrony Bank
PO Box 965004
Orlando, FL 32896-5004

How do I inform you of a legal name change? (back to top)

Please mail a copy of the legal documents to the following address, in order to process your request:

Synchrony Bank
PO Box 965004
Orlando, FL 32896-5004

Contact Us  (back to top)

Customer Service/Account Information  (back to top)
For Questions relating to your account, please call our Customer Service department at the number printed on the back of your card or on your statement. You may also write to us at:

Synchrony Bank
PO Box 965004
Orlando, FL 32896-5004
 
 
 
 
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